THE FINANCIAL SERVICES AUTHORITY (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us togive you this document. Use this information to decide if our services are right for you.

STATUS
J Willey & Co is authorised and regulated by the Financial Services Authority. Our Firm Reference Number (FRN) is 308696.

Our permitted business is arranging, making arrangements and advising, on non investment insurance contracts. You can check this on the FSA register by visiting the FSA's website www.fsa.gov.uk/register  or by telephoning the FSA on 0845 606 1234.

OUR SERVICE
In arranging insurance for our customers, we act as an Independent Intermediary/Broker on your behalf. Our service includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make. We will advise and make a recommendation for you after we have assessed your needs. We offer a wide range of insurance products and have access to leading insurers in the market place. For some types of insurance, we deal predominately with a single or limited number of insurers which we have selected as offering value for money and quality service. We will advise you should we have any special arrangements with them or should you have to deal directly with the insurer for ongoing policy
administration. We will also advise you should we place your insurance through any other intermediary regulated by the FSA. We can also assist you in making a claim.

DUTY OF DISCLOSURE
It is your responsibility to provide complete and accurate information to your insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. Failure to disclose information or any inaccuracies in the information given, could result in your insurance policy being invalid or cover not
operating fully. It is important that you ensure all statements you make on proposal forms, claim forms, and other documents are full and accurate. If a form is completed on your behalf, you should check that the answers shown to questions are true and accurate before signing the document

You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor Insurance. Please note that under the Rehabilitation of Offends Act 1974 you are not required to disclose convictions regarded as "Spent".

If you are in any doubt about whether information is material, you should disclose it. You are also advised to keep copies of any correspondence you send to us or direct to your insurer.

QUOTATIONS
All quotations are subject to change in respect of the amount of premium indicated and/or the terms and conditions that are applied.

CONFIDENTIALITY AND DATA PROTECTION
All personal and sensitive information about our customers is treated as Private and Confidential.

We will only use and disclose the information we have about private individuals in the normal course of arranging and administering their insurances and will not disclose any information to any other parties without their written consent. Unless we are notified of any changes we shall assume the personal and sensitive data we hold about our customers  is correct, and shall use it to provide quotations when policies fall due for renewal.

In the interests of security and to improve our service, telephone conversations made to us may be monitored and/or recorded.

We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments, and may pass to them details of your payment record with us. We may also have to allow access to your records by a regulater or a complaints resolution body, or their appointees or representatives, who have been appointed to undertake monitoring or investigatory activities.

Under the Data Protection Act 1998, individuals have a right to see personal information about them that we hold on our records. A charge may be made for this service. If you wish to exercise this right or have any other related queries you should write to us at the address shown on the top of this letter.

CREDIT FACILITIES
In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our Licence Number is 559836. We normally accept payment by cash, guaranteed cheque or credit/debit card.You may be able to spread your payments through
insurers instalment schemes, a credit scheme with a third party finance provider, or a facility we have arranged ourselves. We will give you full information about your payment options when we discuss your insurance in detail, including the charges/interest payable. In the event that the policy has to be cancelled due to non payment of instalments, no refund of premiums or charges will be allowed whatsoever.

WITHHOLDING DOCUMENTATION
We may keep certain documents such as your insurance policy documents or Certificate of Insurance, while we are waiting for full payment of premiums. In these circumstances we will ensure that you receive full details of your insurance cover and will provide any
documents that you are required to have by law.

INFORMATION ON CHARGES AND OTHER COSTS
As Independent Intermediaries we are paid commission by your insurance company, details of which are available on request. We may also make charges to cover the administration of your insurance. Our standard charge for each matter that we deal with is up to £20.00. This includes dealing with such matters as defaults on instalment plans, bounced/stopped cheques, direct debit defaults, mid term adjustments, temporary changes and requests for replacement/duplicate documents. We may also impose other administration fees depending on your individual circumstances. You will be advised of any charges at the time of taking out your policy.

RETURN PREMIUMS (Usually arising if an insurance risk is reduced or cancelled)
On a return premium, we repay commission on the amount to your insurer and this will be deducted from the final amount to you. In view of the costs involved, we will not issue any return premium that is less than ?10.00 (after deducting reclaimed commission). Any amount less than ?10.00 will be held to your credit and can be utilised against any future insurance with us.

If a policy is cancelled we will refund any return premium due (after deduction of commission and our cancellation charge).

RISK TRANSFER
Premiums that we collect from you are held in an insurance broking bank account specifically used for the purpose of holding client premiums. By virtue of agreements we hold with insurers, we collect premiums as agent of the insurer. therefore, once we have collected premiums from you, under the terms of our agreements with insurers those premiums are treated as having been paid to the insurer. We will remit premiums to insurers, after deduction of our commission, in accordance with the terms of our agreements with insurers.

CLIENT MONEY SEGREGATION
Premiums that we collect from you will be segregated into and held in a Client Money Bank Account.
The client money will be held by us as trustee on your behalf. The Client Money Bank Account is set up as a trust governed by FSA rules. We may agree to extend credit to other customers using client money from the Client Money Bank Account. We will have in place, and maintain, systems and controls adequate to ensure that we are able to monitor and manage client money transactions and any credit risk arising from the operation of the trust arrangement.

If we become insolvent, the terms of the trust dictate that customers will have a prior claim on the client money in the account according to their respective interest in the client money. The costs relating to the distribution of client money may have to be borne by the trust.

CUSTOMER MONEY PASSED TO ANOTHER PERSON
In accordance with FSA Regulations we have to inform you that in managing and/or arranging your insurance requirements, we may transfer money that you have paid to us, in payment of an insurance premium, to another insurance intermediary. By accepting these Terms of Business, you are giving your consent for us to act in the manner described in this section.

COMMISSION WITHDRAWAL
We receive commission from the premiums that you pay to us. We shall only withdraw commission after we have received the premium from you, and in accordance with FSA regulations and agreements that we hold with insurers.

DISCLOSURE OF COMMISSION - COMMERCIAL CLIENTS ONLY
If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available on request.

CLAIMS
We have no authority to handle claims on behalf of insurers. In the event of an incident occurring which may give rise to a claim under your policy, your policy document will provide you with details of who to contact,or alternatively contact ourselves.

When/if we receive notification of an incident that might give rise to a claim under your policy, we will inform the insurer without delay and in any event within one working day.
We shall use our best endeavours when acting on your behalf in relation to a claim, to handle all elements of the claim with due care, skill and diligence.

We will advise you promptly of insurers requirements concerning claims, including the provision, as soon as possible, of information required to establish the nature and
extent of a loss. If there is a conflict of interest, we shall only handle a claim on your behalf after we have disclosed to you all information you require, to enable you to decide whether to give your informed consent, and you have given that consent.

We will forward any payments received from insurers in respect of any claim, to you, without delay
We will notify you of any request for information we receive from your insurers.

THE CLAIMS AND UNDERWRITING EXCHANGE REGISTER
Insurers share information with each other via the Claims and Underwriting Exchange Register, and the Motor Insurance Anti-Fraud and Theft Register, to aid the prevention of fraudulent claims.

In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the Registers.

MOTOR INSURER INFORMATION CENTRE (MIIC)
Insurers are legally required to provide and maintain details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access.
This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

POLICY TERMS AND CONDITIONS AND WARRANTIES
You should read through all policy terms, conditions and warranties shown on your policy documentation. Please ensure you understand them and are able to follow their requirements exactly. If not, please advise us immediately, as a breach of any terms, conditions or warranties may enable your insurer to terminate your policy from the
date of that breach and/or repudiate a claim under your policy.

COMPLAINTS
It is our intention to provide you with a high level of customer service at all times. If there are occasions when we not meet with these standards, please contact the member of staff you were dealing with, either verbally or in writing. They will take details of your concerns and we will then acknowledge in writing, advising you of who is dealing with the matter. A copy of our full complaints handling procedures is available on request.

CANCELLATION RIGHTS (The mediation contract)
The Mediation Contract is the agreement between you and us for the insurance mediation services that we provide to you in respect of your insurance requirements.

Once you have entered into the Mediation Contract with us, you are entitled to a period of reflection during which you may decide whether to proceed with the purchase of the mediation Contract. The duration of this cancellation period is 14 days and commences
from either the day of conclusion of the Mediation Contract or the day on which you receive the full terms of the Mediation Contract detailing the full contractual terms, conditions and information of the contract, whichever is the later.

To cancel this Mediation Contract within the cancellation period, please write to us at the above address. If you do cancel this mediation Contract within the cancellation period, you will be charged a proportion of the premium and any of our fees.

This Mediation Contract can be cancelled at any time by either party in writing giving 7 days notice. If you wish to give notice of cancellation please write to us at the above address. If we wish to cancel this Mediation Contract we shall write to you at the last
known address we have for you on our records.

If you decide to cancel the Mediation Contract with us at any time other than during the cancellation period, we will retain in full any fees that you have paid.


USE FOR MARKETING PURPOSES
We may use information held about you, to provide you with information about other products and services which we offer, and which we feel may be appropriate to you, by email, telephone, post or other means.

You may exercise your right to give notice to stop data being processed for marketing purposes by contacting us at any time. Please call us on 01226 713522 or write to us at J Willey & Co, 254 Barnsley Road, Cudworth , Barnsley S72 8SS.

FINANCIAL SERVICES COMPENSATION SCHEME
We are covered by the Financial Services Compensation Scheme (FSCS).

If we cannot meet our obligations you may be entitled to compensation from this scheme. This depends on the type of insurance and the circumstances.

Insurance advising and arranging is covered for 100% of the first ?2000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, advising and arranging is covered for 100% of the claim, without any upper limit.

We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.

Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme:              (http://www.fscs.org.uk )

GOVERNING LAW
This agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the exclusive jurisdiction of the English Courts.
 

Home | Business | Personal  | Links | News | Contact us | Site Map

Terms of Business | T & C | Privacy Policy | Treating Customers Fairly

Authorised and regulated by THE FINANCIAL SERVICES AUTHORITY Registered in England Number 308696